As patients pay more of their healthcare costs out of their own pockets, having a clear, coordinated process for billing and collections is important to patients and providers alike. These common-sense best practices bring clarity, fairness, and consistency to medical account resolution. View highlights of the best practices.

Read the Medical Debt Task Force report, Best Practices for Resolution of Medical Accounts.

The medical account resolution process starts before a healthcare service is rendered and ends when a patient receives 100 percent financial assistance or pays the outstanding balance on the account. View the account resolution process workflow.

The best practices were developed by a task force of providers, provider organizations, account resolution firms, and credit bureaus. Meet the Medical Debt Task Force.