A task force assembled by HFMA and ACA International (the Association of Credit and Collection Professionals) has developed consensus practices to bring clarity, fairness, and consistency to medical account resolution. For healthcare providers, business affiliates, and credit bureaus, the best practices provide a standardized process for resolving the patient portion of medical bills. They also provide a framework for educating patients about the account resolution process. For policy makers, the best practices are intended to serve as a guide to the medical account resolution process.