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Personalizing Statements to Enhance Patient Engagement

UPMC embeds QR codes in its patient statements to enable consumers to use their smartphones to pay their bills.

Tool: UPMC Sample Patient Statement

Tool: UPMC Statement Explanation Flyer


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A Closer Look at Effective Early-Out Strategies

Healthcare organizations are catching up with other industries in their approaches to patients as consumers and the customer experience. Emerging alternatives to traditional billing and collections practices can increase timely patient payments while building strong patient relationships.

Access the Patient Friendly Billing ebulletin archives.

Publication Date: Friday, March 17, 2017