As the healthcare industry employs new strategies to improve the patient experience, this important cycle starts the moment an appointment is scheduled. As more financial responsibility shifts to patients, hospitals and health systems need to adopt novel patient communication strategies about their care and financial responsibilities, point-of-service collections, prior authorizations, and other critical pre-service functions. Having a progressive preservice program can positively influence patient experience and the system’s financial and administrative functions.

This compilation of articles from hfm, Revenue Cycle Strategist, and Leadership offers readers an easy-to-reference resource about key revenue cycle topics, including strategies to improve patient satisfaction, patient approaches to point-of-service collections, staff training, prepay discounts, partnerships with payers to ease preauthorization challenges, and empowerment of patients during revenue cycle interactions.

This free eBook includes:

  • Why Patient Loyalty Matters–and How to Enhance It
  • The Right Patient Approach Increases Point-of-Service Collections
  • Staff Training, Customer Service Improve Point-of-Service Collections
  • Personalizing the Payment Process Builds Patient Satisfaction
  • 5 Strategies to Preauthorization Success
  • 5 Ways to Empower Patients During the Payment Process

HFMA revenue cycle resources (member or subscriber log-in required):


Revenue Cycle Strategist

Revenue Cycle Forum

MAP Initiative

Publication Date: Thursday, April 20, 2017