Richard L. Gundling, FHFMA, CMA
Senior Vice President Healthcare Financial Practices, HFMA


Most healthcare executives realize that improving patients’ financial experiences should be an integral part of their efforts to improve overall patient satisfaction. During this Forum networking webinar, attendees will learn about the fundamental elements of financial experience that every healthcare organization should master. With a solid foundation, healthcare leaders can prepare to meet rising consumer expectations in a digital/mobile age.

After this webinar you'll be able to:

  • Learn how to elevate the patient financial experience
  • Understand best practices for effective patient communications about financial matters
  • Identify ways to prepare to meet rising consumer expectations

Participants will be able to ask questions and discuss patient financial communications approaches specific to their own organizations.

Recommended For:

HFMA Forum members interested in patient experience, patient financial communications, revenue cycle, and patient satisfaction

Field of Study

Specialized Knowledge

Delivery Method

Group Internet




A basic understanding of healthcare finance and revenue cycle and patient access

HFMA Forum members:  Free |  Access

Non-Forum subscribers: N/A| This virtual networking webinar is only available to HFMA Forum subscribers. HFMA has four Forums: CFO, Revenue Cycle, Payment & Reimbursement, and Legal & Regulatory. This webinar is open to subscribers to all four Forums.

Learn more about the Forums—and subscribe.

Contact hours: 1.0

Publication Date: Friday, December 14, 2018