• What Healthcare Leaders Can Consider Doing Now

    Sidebar: Lauren Phillips Apr 27, 2016

    The most important thing healthcare organizations can do to advance the agenda of personalized, individualized medicine, says, Eric Topol, MD, is to accept and embrace the fact that the individual has more entitlement than ever before.

    In practical terms, this means providers should:

    • Be supportive of patient-generated data. “Right now, when patients bring in their own data (for example, glucose levels or blood pressure readings), the physician often doesn’t want to deal with it—doesn’t trust it, doesn’t want to have to process it, and doesn’t want to give patients that much control.”
    • Give patients all their data. “Don’t make them have to call and ask for a lab report and then wait 30 days for it.”
    • Don’t make patients pay for their data. “It’s theirs, after all.”

    Of course, most people are patients in more than one health system, Topol says, and right now the U.S. healthcare industry has an epidemic of information blocking.

    “So the first thing that has to happen is for those systems to take down the walls.”