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When Lee Health Coconut Point opens south of Fort Myers, Fla., next year, patients will be able to visit a physician, undergo a cardiac stress test, and get an ultrasound on the same day—without moving their car or registering for each service separately.
They can pick up prescriptions at the retail pharmacy on their way to the Healthy Life Center, which offers education about medical conditions and help with physician referrals for outpatient surgery and rehabilitation.
Focusing particularly on South Florida’s seniors, many of whom have multiple health conditions, Lee Health seeks to replace “fend-for-yourself” medicine with proactive assistance that allows patients to make wise use of healthcare resources.
“Even though this service is provided in a retail setting, we will have schedulers on-site to actually help people gain access to care versus leaving them to navigate the system for themselves,” says Kevin Newingham, Lee Health’s chief strategy officer.
Meanwhile, in Kingston, N.Y., primary care, behavioral health, and other support services—including health-oriented retail, educational programs, and community events—will coalesce at a medical village being developed by HealthAlliance of the Hudson Valley and its parent, Westchester Medical Center Health Network (WMCHealth). Joshua Ratner, WMCHealth’s senior vice president for network strategy, likens the project to a shopping mall designed to make healthy living easy.
“If you are in the local community, you’ll have the ability to walk to our medical village, see your primary care physician, maybe pick up a healthy shake, and have access to all sorts of support services,” he says.
While the two projects differ in many ways—Lee Health is reacting to demand for healthcare services in a fast-growing community; HealthAlliance is repurposing a hospital building—they both are responding to consumers’ desire for “one-stop shopping” for healthcare services.
As consumerism gains traction in health care, many health systems are beginning to borrow the imperatives of the retail industry, including convenience and customer service, to remake their operations. It can’t happen fast enough to suit Jon Burroughs, MD, MBA, president and CEO of the Burroughs Healthcare Consulting Network.
For the most part, he says, “everything still revolves around the needs of the physician and the hospital, despite all the patient-centered rhetoric.”
Using a suspicious breast lump as an example, he rattles off the many steps—a visit to a primary care physician; referrals to various specialists; multiple images ordered by multiple physicians, with the patient often relaying information from one provider to the next—before a treatment plan gets started. No one can call it consumer-friendly.
“Convenience means different things to different people—available when I need it, easy to get to, other people handle the complexity, no worries about records getting lost,” Burroughs says. “What it does not mean is going to a lot of different providers and being billed by each one.”
Clustering services in a compact space is one step toward consumer-oriented convenience, Burroughs says, and Lee Health Coconut Point is putting that approach into practice.
“This is taking it beyond co-location of services to coordinate services in a different way than we do now,” says Dave Cato, Lee Health’s chief administrative officer for outpatient services.
Anchored by an emergency department and urgent care center, the 163,000-square-foot facility will include units for observation, outpatient surgery, radiology, laboratory, and rehabilitation, along with a breast health center and a pharmacy. Both primary care and specialty physicians will be on hand.
The Healthy Life Center at Coconut Point, already in operation, will be relocated to the new facility to serve as a hub that supports healthy lifestyles, early detection of disease, and chronic disease management. The center provides screenings—cardiovascular, memory, balance, and fitness, among others—and educational programs on nutrition, integrative medicine, sleep, and other topics.
“We don’t just see ourselves as providing sick care,” Newingham says. “One of our big areas of focus is the overall health and wellness of our population.”
The concept for Lee Health Coconut Point came from extensive interaction with community leaders in southern Lee County, which has experienced significant population growth that is expected to continue during the next 10 years. Because of that, Lee Health expects the project to generate a positive ROI on its own, without counting referrals that will be made to the organization’s hospitals.
The community leaders originally expressed interest in a new hospital, and the project is designed to possibly accommodate one in the future.
“We pulled together a group comprised of internal folks, but also community representatives and physicians from a wide number of specialties, to talk about what they would want to see in the new center, in terms of how it might function differently from traditional healthcare facilities and the types of programs and services to include,” Cato says. “It was through that collaborative process that the project that we’re pursuing emerged.”
In the Hudson Valley, HealthAlliance is also using community input to plan its medical village in Kingston. That project, stemming from a merger of two hospitals and the need to reduce unnecessary inpatient capacity, offers the opportunity to think about health in a much larger context.
“We’re taking this investment that’s come from the state and really leveraging it to elevate the overall health of our community,” Ratner says.
He’s referring to nearly $89 million HealthAlliance received, through a competitive process, from the state Department of Health as part of its Delivery System Reform Incentive Payment program. That money will support the renovation and expansion of HealthAlliance’s Mary’s Avenue hospital and the redeployment of its Broadway Campus into a medical village that includes primary care, behavioral health services, outpatient rehabilitative care, and other support services.
By grouping the services that outpatients need, the medical village will facilitate care navigation.
“If I were to go to the third floor and see a primary care physician, and then I need to go to the first floor for physical therapy, there can be a ‘warm’ hand-off so I’m not starting from scratch when I go from one to the other,” Ratner says.
Other tenants are expected to flock to the high-profile location near Kingston’s city center. Ratner believes the area’s federally qualified health center, which occupies space in the hospital, will expand its footprint, with community-based behavioral health service organizations also joining.
“Many of the behavioral health patients that we see in our emergency department really should be seen in a primary care physician’s office or in an outpatient behavioral health clinic,” he says. “This will be a better environment for those patients—it’s less expensive, and it’s really the right way to deliver care so that we can coordinate care more closely around behavioral health services.”
The medical village will be built out over several years as the Mary’s Avenue hospital expansion and renovation creates space for the inpatients currently cared for at the Broadway hospital. Ratner sees other entities wanting to be part of a medical village because they look at health holistically.
In fact, the county government has expressed interest in placing some services, such as a transportation hub and job training and placement services for at-risk individuals, in the village. Both jobs and transportation access are associated with improved health status, thus fitting in with HealthAlliance’s vision for a health-oriented village.
“And we’re looking to expand access to healthy foods,” Ratner says. “So we’re really looking at a full spectrum of offerings.”
Lola Butcher writes about healthcare business and policy topics for several HFMA publications (email@example.com).
Jonathan Burroughs, MD, MBA, FACHE, president and CEO, Burroughs Healthcare Consulting Network;
Dave Cato, chief administrative officer outpatient services, Lee Health, Fort Myers, Fla.;
Kevin Newingham, chief strategy officer, Lee Health, Fort Myers, Fla.; Joshua Ratner, senior vice president for network strategy, Westchester Medical Center Health Network, Valhalla, N.Y.
6 Patient Revenue Cycle Metrics You Should Be Tracking (and How to Improve Your Results)
Patient financial engagement is more challenging than ever – and more critical. With patient responsibility as a percentage of revenue on the rise, providers have seen their billing-related costs and accounts receivable levels increase. If increasing collection yield and reducing costs are a priority for your organization, the metrics outlined in this presentation will provide the framework you need to understand what’s working and what’s not, in order to guide your overall patient financial engagement initiatives and optimize results.
10 Ways to Reduce Patient Statement Volume (and Reduce Costs)
No two patients are the same. Each has a very personal healthcare experience, and each has distinct financial needs and preferences that have an impact on how, when and if they chose to pay their healthcare bill. It’s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients. The need to tailor financial conversations and payment options to individual needs and preferences is critical. This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach, but take control of rising collection costs.
Reduce Patient Balances Sent to Collection Agencies: Approaching New Problems with New Approaches
This white paper, written by Apex Vice President of Solutions and Services, Carrie Romandine, discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle. Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs, but it will maximize the amount collected before sending to collections. Further, targeted messaging should be applied across all points of patient interaction (i.e. point of service, customer service, patient statements) and analyzed regularly for maximized results.
The Future of Online Patient Billing Portals
This white paper, written by Apex President Patrick Maurer, discusses methods to increase patient adoption of online payments. Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections. This white paper shows why patient-centric approaches to online payment portals are important complements to traditional provider-centric approaches.
Payment Portals Can Improve Self-Pay Collections and Support Meaningful Use
Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs. This article, written by Apex Founder and CEO Brian Kueppers, explores a number of strategies to create synergy between patient billing, online payment portals and electronic health record (EHR) software to realize a high ROI in speed to payment, patient satisfaction and portal adoption for meaningful use.
Large Health System Drives 10% UP (Patient Payments) and 10% DOWN (Billing-related Costs)
Faced with a rising tide of bad debt, a large Southeastern healthcare system was seeing a sharp decline in net patient revenues. The need to improve collections was dire. By integrating critical tools and processes, the health system was able to increase online payments and improve its financial position. Taking a holistic approach increased overall collection yield by 10% while costs came down because the number of statements sent to patients fell by 10%, which equated to a $1.3M annualized improvement in patient cash over a six-month period. This case study explains how.
ICD-10: Managing Performance
With the ICD10 deadline quickly approaching and daily responsibilities not slowing down, final preparations for October 1 require strategic prioritization and laser focus.
Clarity Drives Collections
Read how Gwinnett Medical Center provides clear connections to financial information, offers multiple payment options for patients, and gives onsite staff the ability to collect payments at multiple points throughout the care process.
Orlando Health Gains Insight into Denials, Reduces A/R Days with RelayAnalytics Acuity
Read how Orlando Health was able to perform deeper dives into claims data to help the health system see claim rejections more quickly–even on the front end–and reduce A/R days.
Revenue Cycle Payment Clarity
To maintain fiscal fitness and boost patient satisfaction and loyalty, healthcare providers need visibility into when and how much they will be paid–by whom–and the ability to better navigate obstacles to payment. They need payment clarity. This whitepaper illuminates this concept that is winning fans at forward-thinking hospitals.
Streamlining the Patient Billing Process
Financial services staff are always looking for ways to improve the verification, billing and collections processes, and Munson Healthcare is no different. Read about how they streamlined the billing process to produce cleaner bills on the front end and helped financial services staff collect more than $1 million in additional upfront annual revenue in one year.
Wallace Thomson Hospital Automates to Maximize Limited Resources
Effective revenue cycle management can be a challenge for any hospital, but for smaller providers it is even tougher. Read how Wallace Thomson identified unreimbursed procedures, streamlined claims management, and improved its ability to determine charity eligibility.
7 Steps for Building and Funding Sustainability Projects
Before launching an energy-efficiency initiative, it’s important to build a solid business case and understand the funding options and potential incentives that are available. Healthcare leaders should consider taking the steps outlined in the whitepaper to ease the process of gaining approval, piloting, implementing, and supporting sustainability projects. You will find that investing in sustainability and energy efficiency helps hospitals add cash to their bottom line. Discover how hospitals and health systems have various options for funding energy-efficient and renewable-energy initiatives, depending on their current financial structure and strategy.
Key Capital Considerations for Mergers and Acquisitions
Health care is a dynamic mergers and acquisitions market with numerous hospitals and health systems contemplating or pursuing formal arrangements with other entities. These relationships often pose a strategic benefit, such as enhancing competencies across the continuum, facilitating economies of scale, or giving the participants a competitive advantage in a crowded market. Underpinning any profitable acquisition is a robust capital planning strategy that ensures an organization reserves sufficient funds and efficiently onboards partners that advance the enterprise mission and values.
Key Capital Considerations for Mergers and Acquisitions
The success of healthcare mergers, acquisitions, and other affiliations is predicated in part on available capital, and the need for and sources of funding are considerations present throughout the partnering process, from choosing a partner to evaluating an arrangement’s capital needs to selecting an integration model to finding the right money source to finance the deal. This whitepaper offers several strategies that health system leaders have used to assess and manage capital needs for their growing networks.
Trend Watch: Providers adapt as value-based care moves from hype to reality
Announcements from several commercial payers and the Centers for Medicare and Medicaid Services (CMS) early in 2015 around increased efforts to form value-based contracts with providers seemed to point to an impending rise in risk-based contracting. Rather than wait for disruption from the outside in, health care providers are now making inroads on collaborating with payers on various risk-based contracting models to increase the value of health care from within.
Yuma Regional Medical Center case study
Yuma Regional Medical Center (YRMC) is a not-for-profit hospital serving a population of roughly 200,000 in Yuma and the surrounding communities.
Before becoming a ZirMed client, Yuma was attempting to manually monitor hundreds of thousands of charges which led to significant charge capture leakage. Learn how Yuma & ZirMed worked together to address underlying collections issues at the front end, thus increasing Yuma’s overall bottom line.
Reforming with a New 50-Bed Acute Care Facility
Kindred Hospital Rehabilitation Services works with partners to audit the market and the facility’s role in that market to identify opportunities for improvement. This approach leads to successes; Kindred’s clinical rehab and management expertise complements our partners’ strengths. Every facility and challenge is unique, and requires a full objective analysis.
5-Minute Briefing on Revenue Integrity Through HIM WhitePaper Hospitals FS
As the critical link between patient care and reimbursement, health information enables more complete and accurate revenue capture. This 5-Minute White Paper Briefing shares how to achieve cost-effective revenue integrity by your optimizing HIM systems.
5-Minute Briefing on Accelerating Cash Flow Through HIM WhitePaper Hospitals FS
Speedier cash flow starts with better CDI and coding. This 5-Minute White Paper Briefing explains how providers can improve vital measures of technical and business performance to accelerate cash flow.
5-Minute Briefing on Reducing the Cost of RCM WhitePaper Hospitals FS
Qualified coders are getting harder to come by, and even the most seasoned professional can struggle with the complexity of ICD-10. This 5-Minute White Paper Briefing explains how partnerships can help improve coding and other key RCM operations potentially at a cost savings.
Providers Focus Too Much On Revenue Cycle Management
The point of managing your revenue cycle isn’t just to improve revenue and cash flow. It’s to do those things effectively by consistently following best practices— while spending as little time, money, and energy on them as possible.
Lucille Packard Children’s Hospital Stanford Case Study
How Lucile Packard Children’s Hospital Stanford increased payments received within 45 days by 20% and reduced paper submission claims by 70% by using ZirMed solutions.
Using Predictive Modeling To Detect Meaningful Correlations Across Claims Denials Data
The reasons claims are denied are so varied that managing denials can feel like chasing a thousand different tails. This situation is not surprising given that a hypothetical denial rate of just 5 percent translates to tens of thousands of denied claims per year for large hospitals—where real‐world denial rates often range from 12 to 22 percent. Read about how predictive modeling can detect meaningful correlations across claims denials data.
ZOLL and Emergency Mobile Health Care Case Study
Emergency Mobile Health Care (EMHC) was founded to be and remains an exclusively locally owned and operated emergency medical service organization; today EMHC serves a population of more than a million people in and around Memphis, answering 75,000 calls each year.
Maximizing Medicare Reimbursements White Paper
Since the Physician Quality Reporting Initiative (PQRI) introduction, CMS has paid more than $100 million in bonus payments to participants. However, these bonuses ended in 2015; providers who successfully meet the reporting requirements in 2016 will avoid the 2% negative payment adjustment in 2018, so now is the time to act! Included in this whitepaper are implications of increasing patient responsibility, collections best practices, and collections and internal control solutions.
Denials Deconstructed: Getting Your Claims Paid
Getting paid what your physician deserves—that’s the goal of every biller. Yet even for the best billers, achieving that success can be elusive when denials stand in the way of success, presenting challenges at every turn. Denials aren’t going away, but you can learn techniques to manage and even prevent them.Join practice management expert Elizabeth W. Woodcock, MBA, FACMPE, CPC, to: Discover methods to translate denial data into business intelligence to improve your bottom line, determine staff productivity benchmarks for billers, and recognize common mistakes in denial management.
Automation and Operational Improvement Drive Sustainable Results
Physician practices must improve organizational efficiency to compete in this era of reduced reimbursement and escalating administrative costs.
Revenue Cycle Management Resolves Migration Implementation Issues
Many healthcare organizations are pursuing next-generation health information systems solutions. Learn more about Navigant's work with University of Michigan Health System.
Partnering For Success – Provider Achieves Strength in Stability
The proper implementation of healthcare information technology systems is crucial to an organization’s financial health.
Building a Clinically-Integrated Network
As value-based payment models evolve, providers are challenged to maintain superior clinical outcomes while controlling costs.
Winning in the Post-Acute Marketplace
Read more about factors contributing to the changes in the post-acute marketplace and what it means for manufacturers, physicians, clinicians, patients, and post-acute facilities as they anticipate the transition to the second curve.
Building A Common Vision with Employed Physicians
HSG helped the physicians and executives of St. Claire Regional in Morehead, Kentucky, define their shared vision for how the group would evolve over the next decade. As well as, develop the strategic and operational priorities which refocused and accelerated the group’s evolution.
Practice Performance Improvement
The client was a nine-hospital health system with 14 clinics serving communities in a multi-state market with very limited access to care, poor economic conditions, high unemployment, and a heavy Medicare/Medicaid/uninsured payer mix. In most of these communities, the system was the sole source of care.
Though the clinics were of substantial size (they employed 98 physicians) and comprised of multiple specialists, the physicians functioned as individuals and the practices lacked any real group culture.
Clinical Integration Without Spending a Fortune
Clinical integration can be expensive, but it doesn’t have to be, as this four-step road map for developing a CIN proves. Does it have to cost millions to initiate a clinical integration strategy?
Contrary to popular belief, we have clients who have generated substantial shared savings and a significant ROI over time, without massive investments. Yes, some financial capital is required for resources the CIN providers can’t bring to the table themselves. But the size of that investment can be miniscule relative to the value it produces: improved outcomes and documentation for payers.
Adding Value to Physician Compensation
Today’s concerns about physician compensation are the result of the changing healthcare environment. The transition to value is slow, but finally becoming a reality. Proactive hospitals want to ensure that provider incentives are properly aligned with ever-increasing value-based demands.
This report focuses on the three big questions HSG receives about adding value to physician compensation; Why are organizations redesigning their provider compensation plans? What elements and parameters must be part of successful compensation plans? How are organizations implementing compensation changes?
Effective Revenue Cycle Management in Your Network
Revenue Cycle Management has become an even more complex issue with declining reimbursements, implementation of Electronic Health Records, evolving local carrier determinations (LCD), and payer credentialing [The emphasis on healthcare fraud, abuse and compliance has increased the importance of accuracy of data reporting and claims filing).
The efficiency of a medical practice’s billing operations has critical impact on the financial performance. In many cases, patient billings are the primary revenue source that pays staff salaries, provider compensation and overhead operating cost. Inefficiencies or inaccurate billing will contribute to operating losses.
Succeeding in Value-Based Care
This publication identifies and outlines the necessary characteristics of a fully-functioning clinically integrated network (CIN). What it doesn’t do is detail how hospitals and providers can participate in the value-based care environment during the development process.
One common misconception is that the CIN can’t do anything significant until it has obtained the FTC’s “clinically integrated” stamp of approval. While the network must satisfy the FTC’s definition of clinical integration before single signature contracting for FFS rates and contracts can legally start, hospitals and providers can enjoy three key benefits during the development process.
Therapy: Benefits at All Levels of Care
Nearly half of all Medicare beneficiaries treated in the hospital will need post-acute care services after discharge. For these patients, a stay in an inpatient rehabilitation facility, skilled nursing facility or other post-acute care setting comes between hospital and home.
Does Your Budgeting Process Lack Accountability?
With the proper process, tools, and feedback mechanisms in place, budgeting can be a valuable exercise for organizations while helping hold organizational leaders accountable. Having a proper monthly variance review process is one of the most critical factors in creating a more efficient and accurate budget. Monthly variance reporting puts parameters around what is to be expected during the upcoming budget entry process.
Cost Accounting: the Key to Cost Management and Profitability
Managing the cost of patient care is the top strategic priority of most hospital CFOs today. As healthcare shifts to more data-driven decision making, having clear visibility into key volume, cost and profitability measures across clinical service lines is becoming increasingly important for both long-range and tactical planning activities. In turn, the cost accounting function in healthcare provider organizations is becoming an increasingly important and strategic function. This whitepaper includes five strategies for efficient and accurate cost accounting and service line analytics and keys to overcoming the associated challenges.